Effective Communication Skills for Good Customer Service

EFFECTIVE COMMUNICATION SKILLS FOR GOOD CUSTOMER SERVICE PRESENTED BY OLUWASEGUN JAMES TABLE OF CONTENTS Table of Contents Page Title Page 1 Table of Content 2 1.1 Introduction†¦show more content†¦For good customer satisfaction, many companies today are already engaging there staff on communication skills for delivering service excellence in order to retain their customer’s loyalty. Effective communications for good customer service can be achieved by adopting some of the following steps: * Do not interrupt customer when communicating * Be a good listener * Endeavour to use positive statements * Stay away from asking negative questions * Be alert to difference in technical knowledge. This research will be focusing on bridging the gaps of ineffective communication skills for good customer service, and the focus will be centered on customer care representatives of different organizations in delivering service excellence to customer and equally investigate ways of correcting the behavioral attitudes of customer care representatives of the organizations in focus. RESARCH OBJECTIVES The objectives of this research will be centered on overcoming the challenges of ineffective ways of communication that are confronting organizations such as: * Customer dissatisfaction * Decrease in Customer Loyalty * High customer turn over * Decrease in Patronage In doing this the following will be considered * The Ingredients for Effective Communication * Ways to Increase Effective Communication with Customers * The Power of Questions And Reflective Listening * Understanding And UsingShow MoreRelatedImportance Of Communication In Pharmacy1000 Words   |  4 PagesThe Importance of Communication Skills for Pharmacy Technicians Introduction Effective communication is necessary in Pharmacy Services to provide quality patient care especially for Pharmacy Technicians who involve in communication on their daily tasks. 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