A College Experience - 1716 Words

As the forty-three year old working mom sat down, she is calm, yet there is a vibe of nervousness. The restaurant is quiet, excluding the older women in the back. When the interview starts it is very quiet and awkward, but once she starts to give more and more information about the process of college and the obstacles she overcame, the interview flows naturally. There are many forms of a college experience, there is not caring, there is learning, and there is having fun. Tracy Zalud, current third grade teacher, had a mixture of all of those during her years of attending Illinois State University. Before Tracy chooses to go to Illinois State, her main option is Northern Illinois University. When she gets the make it or break it letter back from Northern, it does not bring back good news. As the question about being accepted or not comes up, there is a slight disappointment in her eyes. She answers to a firm â€Å"No.† Then she continues to say, â€Å"I wanted to go to NIU more than ISU because I had a boyfriend that went there, but I didn’t get accepted there, so ISU was my only choice.† After hearing this response, the next question is if she regrets going to Illinois. She does not regret it, it ended up being the right choice, so the following up question requires her to explain why. She replies, â€Å"Um, because it was far enough away from home and what I really needed was to become independent and I didn’t know anybody when I was there, so I was forced to um meet new people. I was aShow MoreRelatedThe Importance Of College Experience In College707 Words   |  3 PagesCollege. What you just read is a pretty scary word to young adults fresh out of high school everywhere. With college comes the responsibility of living on your own and with living on your own comes with doing your own laundry, being responsible for putting food in your mouth, taking care of yourself when you’re sick and bills. Can’t forget those! Those factors that comes with being a freshman in college are pretty terrifying, however, they will be the best years of your life. You find yourself inRead MoreMy College Experience In College763 Words   |  4 PagesGoing to college is a whole knew experience, and it can be scary to some freshman. Going to college can be a great experience or it can not be a gre at experience it all depends on yourself. Going to college may mean bad eating habits, or there may be a high level of stress. Going to college may mean that it is the first time to be away from home all on your own. There are many aspects of being a freshman in college, and One aspect that every freshman at a university experiences is living on theirRead MoreMy College Experience And My Experience In College922 Words   |  4 Pages When I walked into college for the first time I had various expectations. Some of which were good and some were bad. For instance, after listening to people talk about it, just the thought of going to college was terrifying to even contemplate, but then sometimes it would appear to be impossible. However, after experiencing college firsthand I can say that my expectation and the reality were quite different. Although it can be intimidating, an enormous amount of work, and a considerable amountRead MoreThe Importance Of College Experience In College1782 Words   |  8 Pages While college is often seen as the greatest years of a person’s life, the college experience has proven to be a time of extreme transformation and development. However, given the number of contexts that are influencing students to pursue a postsecondary degree, one’s transformative process can vary significantly from person to person. As a result, colleges must continue to work to develop a greater awareness of the students they are serving, while also considering valuable initiatives that willRead MoreCollege Is A Unique Experience Essay1386 Words   |  6 PagesCollege is a unique experience. Relatively few individuals get to experience this unique opportunity. There is probably no period in your life where you have more choices, more free time, and as wide a range of activities. With this period of time also comes a high level of responsibility. Four steps to help you succeed in college are, managing your time, taking effective notes, studying, utilizing campus resources and having hope.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The first step is to learn to manage your time. A goodRead MoreMy College Experience790 Words   |  4 PagesCollege is all of what you make it. You meet many new people, and see many faces. You will start new friendships, and possibly end some that you’ve had for a while; just know that it’s okay when it happens. Friends come and go, especially in this big transition. That’s what the college experience is, one big transition. Whether you are moving to a new city/state or even just moving down the street, college is a whole new chapter. It does pay off to be social in college, but you still need to haveRead MoreMy College Experience705 Words   |  3 PagesI had a lot of experiences in almost four months in USA. Be in college for the first time in my life is one of the most awesome for me. I’ve graduated in Brazil last year, and I was really excited to go to the college for the first time in my life, and f or my surprise wouldn’t be in Brazil, but in USA. This made me feel a lot of feelings. I was nervous, excited, determined, etc. After all bureaucratic process, I finally started my flight and arrived here. I took the first day searching about theRead MoreMy College Experience874 Words   |  4 Pagesof going off to college for the first time, made me a little bit nervous. Would my roommate and I get along, would I make new friends, would I find my way around campus, get to the right classrooms, and grades? Some of my most memorable moments have been meeting my roommate and making new friends. Not only have I met a number of new friends in the dorm, but also in my classes. Together, my new friends and I were soon able to find our way around campus and to the classrooms. College life has been suchRead MoreCollege Is An Experience Of A Lifetime866 Words   |  4 Pages College is an experience of a lifetime when you go to college you have the opportunity to change your whole life around and start over and grow into an adult , you have fun in college you meet new people and embrace your creativity to others an d show them who you really are. College can also be a scary experience but it s all in how you live your life and how you cherish your education and career , it s best that you go to college with a clean mindset with no worries or problems it s best youRead More The College Experience Essay713 Words   |  3 PagesThe College Experience Tomorrow is the first day of what I will become. I wrote this in my diary the night before my first day of college. I was anxious as I imagined the stereotypical college room: intellectual students, in-depth discussions about neat stuff, and of course, a casual professor sporting the tweed jacket with leather elbows. I was also ill as I foresaw myself drowning in a murky pool of reading assignments and finals, hearing a deep, depressing voice ask What can you do with

Effective Communication Skills for Good Customer Service

EFFECTIVE COMMUNICATION SKILLS FOR GOOD CUSTOMER SERVICE PRESENTED BY OLUWASEGUN JAMES TABLE OF CONTENTS Table of Contents Page Title Page 1 Table of Content 2 1.1 Introduction†¦show more content†¦For good customer satisfaction, many companies today are already engaging there staff on communication skills for delivering service excellence in order to retain their customer’s loyalty. Effective communications for good customer service can be achieved by adopting some of the following steps: * Do not interrupt customer when communicating * Be a good listener * Endeavour to use positive statements * Stay away from asking negative questions * Be alert to difference in technical knowledge. This research will be focusing on bridging the gaps of ineffective communication skills for good customer service, and the focus will be centered on customer care representatives of different organizations in delivering service excellence to customer and equally investigate ways of correcting the behavioral attitudes of customer care representatives of the organizations in focus. RESARCH OBJECTIVES The objectives of this research will be centered on overcoming the challenges of ineffective ways of communication that are confronting organizations such as: * Customer dissatisfaction * Decrease in Customer Loyalty * High customer turn over * Decrease in Patronage In doing this the following will be considered * The Ingredients for Effective Communication * Ways to Increase Effective Communication with Customers * The Power of Questions And Reflective Listening * Understanding And UsingShow MoreRelatedImportance Of Communication In Pharmacy1000 Words   |  4 PagesThe Importance of Communication Skills for Pharmacy Technicians Introduction Effective communication is necessary in Pharmacy Services to provide quality patient care especially for Pharmacy Technicians who involve in communication on their daily tasks. Strong communication skill is an important key behind the scene with other healthcare professionals which is as important as good customer service to achieve customer satisfaction. The tools use in interacting with others properly is the InterpersonalRead MoreThe Role Of Communication Between Your Customers And Workers Affect The Outcomes And The Service Of Your Business1016 Words   |  5 PagesWhen someone mentions the word communication, one s thoughts are to turn to a newspaper, the radio, television, or another more common means of communication. One does not usually make the connection between communication and other institutions such as businesses. Good business, however, goes hand in hand with good communication. Good managers and professionals realize that the ability to communicate is not something to play around with, instead is a necessity that helps employees accomplish theirRead MoreProgress Report on My Execution of Duties in the Customer Service Department from 1 June -31 August, 20111256 Words   |  6 PagesPROGRESS REPORT ON MY EXECUTION OF DUTIES IN THE CUSTOMER SERVICE DEPARTMENT FROM 1 JUNE -31 AUGUST, 2011 SUBMITTED BY Sekelagha mkangama SEPTEMBER, 2011 1.0 INTRODUCTION This report gives an account of the progress that I have made in execution of duties in my assignment in the Customer Service Department during the first three months that I have covered in my position as a management trainee, effective 1st June, 2011. The report starts by giving a brief background of the branch programRead MoreCustomer Experience Management At The Food And Beverage Staff1691 Words   |  7 Pagesexperiences of service recovery. Service recovery is important in managing negative moments of truth to achieve high service standards. However, to achieve high service standards, effective communication and teamwork are competencies that all Food and Beverage attendants should possess. In addition, staff training programs can assist in ensuring that all staff members have these attributes to achieve high service standards. Lastly, contributing to achieving high service standards is the effective use ofRead MoreEssay on Customer Service660 Words   |  3 PagesDiversity, C ustomer Behavior, Customer Loyalty, and Exceptional Service: I have learned that customer comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remainRead MoreEffective Communication And Customer Service1047 Words   |  5 PagesCommunication plays a big role in our everyday life. Without communication we would not succeed in everyday life. Communication is everywhere regardless if it is talking or body jesters. We are going to learn the main factors for good communication whether that be face-to-face or over the phone. I will talk about Effective communication in customer service, Customer service skills that every employee needs, and 10 ways to communicate effectively. Did you know that there is an effective way to communicateRead MoreAssignment 1: Fundamentals of Effective Communication in the Workplace691 Words   |  3 PagesFundamentals of Effective Communication in the workplace BUS 100 05/10/2014 Professor: The ability to communicate is one of the key factors to have a successful business. You could offer an excellent product or service, but if you’re unable to promote your services and communicate effectively with clients and co-workers the potential for growth is limited. The principle areas of communication are: Purpose, Style and listening. The Purpose: Today’s society focuses on customers’ satisfactionRead MoreDeveloping Yourself as an Effective Human Resources Practitioner1698 Words   |  7 PagesYourself as an Effective Human Resources Practitioner Contents Page Introduction The purpose of this report is to identify the knowledge, skills and behaviour that is required to be an effective HR practitioner. Looking at different areas, such as insight, strategy and solutions, leading HR. I will then look at the professional area of service delivery and information and look at the activities and knowledge that relates to my current HR role and why. I will also look at the most effective ways forRead MoreFood and Beverage Service Standard1469 Words   |  6 PagesINTERNATIONAL COLLEGE OF HOTEL MANAGEMENT | | TRANG NGUYEN 000884493Mr. RICHARD HUNTER 16/08/12 | [BBHM102: Food and Beverage Service Standards] | Assessment 1: Service Quality Standards | Table of Contents Introduction: 3 Body: 4 Conclusion 6 REFERENCES: 7 Executive Summary The report’s aim is designed to examine the five fundamental concepts of food and beverage service quality standards for a commercial hospitality operation and hence recommendations can be review to enhance the service’sRead MoreExam Paper Customer Service Example956 Words   |  4 Pages1. The three major types of communication are: A. Written, verbal, and non-verbal. B. Verbal, formal documentation, informal documentation. C. Verbal, written, and graphic. D. Verbal, written, and electronic. 2. Which of the following are outputs from the Communications Planning process? A. Project records B. Communications management plan C. Performance reports D. Formal acceptance 3. Herzberg identified factors, which, if present, will

The Role of Youth in Realizing Dreams of Abdulkalam Free Essays

A computer network is a telecommunications network that allows computers to exchange data. The physical connection between networked computing devices is established using either cable media or wireless media. The best-known computer network is the Internet. We will write a custom essay sample on The Role of Youth in Realizing Dreams of Abdulkalam or any similar topic only for you Order Now Network devices that originate, route and terminate the data are called network nodes. [1] Nodes can include hostssuch as servers and personal computers, as well as networking hardware. Two devices are said to be networked when a process in one device is able to exchange information with a process in another device. Computer networks support applications such as access to the World Wide Web, shared use of application and storage servers, printers, and fax machines, and use of email and instant messaging applications. The remainder of this article discusses local area network technologies and classifies them according to the following characteristics: the physical media used to transmit signals, the communications protocols used to organize network traffic, along with the network’s size, its topology and its organizational intent. The communication media used to connect devices to form a computer network include electrical cable (HomePNA, power line communication, G. hn),optical fiber (fiber-optic communication), and radio waves (wireless networking). In the OSI model, these are defined at layers 1 and 2 — the physical layer and the data link layer. A widely-adopted family of communication media used in local area network (LAN) technology is collectively known as Ethernet. The media and protocol standards that enable communication between networked devices over Ethernet is defined by IEEE 802. Ethernet encompasses both wired and wireless LAN technologies. Wired LAN devices transmit signals over cable media. Wireless LAN devices use radio waves or infrared signals as a transmission medium. Wired technologies[edit] The order of the following wired technologies are, roughly, from slowest to fastest transmission speed. Twisted pair wire is the most widely used medium for all telecommunication. Twisted-pair cabling consist of copper wires that are twisted into pairs. Ordinary telephone wires consist of two insulated copper wires twisted into pairs. Computer network cabling (wired Ethernet as defined by IEEE 802. ) consists of 4 pairs of copper cabling that can be utilized for both voice and data transmission. The use of two wires twisted together helps to reducecrosstalk and electromagnetic induction. The transmission speed ranges from 2 million bits per second to 10 billion bits per second. Twisted pair cabling comes in two forms: unshielded twisted pair (UTP) and shielded twi sted-pair (STP). Each form comes in several category ratings, designed for use in various scenarios. Coaxial cable is widely used for cable television systems, office buildings, and other work-sites for local area networks. The cables consist of copper or aluminum wire surrounded by an insulating layer (typically a flexible material with a high dielectric constant), which itself is surrounded by a conductive layer. The insulation helps minimize interference and distortion. Transmission speed ranges from 200 million bits per second to more than 500 million bits per second. ITU-T G. hn technology uses existing home wiring (coaxial cable, phone lines and power lines) to create a high-speed (up to 1 Gigabit/s) local area network. An optical fiber is a glass fiber. It uses pulses of light to transmit data. Some advantages of optical fibers over metal wires are less transmission loss, immunity from electromagnetic radiation, and very fast transmission speeds of up to trillions of bits per second. One can use different colors of lights to increase the number of messages being sent over a fiber optic cable. Wireless technologies[edit] Main article: Wireless network Terrestrial microwave – Terrestrial microwave communication uses Earth-based transmitters and receivers resembling satellite dishes. Terrestrial microwaves are in the low-gigahertz range, which limits all communications to line-of-sight. Relay stations are spaced approximately 48 km (30 mi) apart. Communications satellites – Satellites communicate via microwave radio waves, which are not deflected by the Earth’s atmosphere. The satellites are stationed in space, typically in geosynchronous orbit 35,400 km (22,000 mi) above the equator. These Earth-orbiting systems are capable of receiving and relaying voice, data, and TV signals. Cellular and PCS systems use several radio communications technologies. The systems divide the region covered into multiple geographic areas. Each area has a low-power transmitter or radio relay antenna device to relay calls from one area to the next area. Radio and spread spectrum technologies – Wireless local area networks use a high-frequency radio technology similar to digital cellular and a low-frequency radio technology. Wireless LANs use spread spectrum technology to enable communication between multiple devices in a limited area. IEEE 802. 11 defines a common flavor of open-standards wireless radio-wave technology. Infrared communication can transmit signals for small distances, typically no more than 10 meters. In most cases, line-of-sight propagation is used, which limits the physical positioning of communicating devices. A global area network (GAN) is a network used for supporting mobile across an arbitrary number of wireless LANs, satellite coverage areas, etc. The key challenge in mobile communications is handing off user communications from one local coverage area to the next. In IEEE Project 802, this involves a succession of terrestrial wireless LANs. [6] Bluetooth is managed by the Bluetooth Special Interest Group, which has more than 18,000 member companies in the areas of telecommunication, computing, networking, and consumer electronics. 3]Bluetooth was standardized as IEEE 802. 15. 1, but the standard is no longer maintained. The SIG oversees the development of the specification, manages the qualification program, and protects the trademarks. [4]To be marketed as a Bluetooth device, it must be qualified to standards defined by the SIG. [citation needed]A network of patents is re quired to implement the technology and are licensed only for those qualifying devices. Coaxial cable, or coax (pronounced ‘ko. ?ks), is a type of cable that has an inner conductor surrounded by a tubular insulating layer, surrounded by a tubular conducting shield. Many coaxial cables also have an insulating outer sheath or jacket. The term coaxial comes from the inner conductor and the outer shield sharing a geometric axis. Coaxial cable was invented by English engineer and mathematician Oliver Heaviside, who patented the design in 1880. [1] Coaxial cable differs from other shielded cable used for carrying lower-frequency signals, such as audio signals, in that the dimensions of the cable are controlled to give a precise, constant conductor spacing, which is needed for it to function efficiently as a radio frequency transmission line. Coaxial cable is used as a transmission line for radio frequency signals. Its applications include feedlines connecting radio transmitters and receivers with their antennas, computer network (Internet) connections, and distributing cable television signals. One advantage of coax over other types of radiotransmission line is that in an ideal coaxial cable the electromagnetic field carrying the signal exists only in the space between the inner and outerconductors. This allows coaxial cable runs to be installed next to metal objects such as gutters without the power losses that occur in other types of transmission lines. Coaxial cable also provides protection of the signal from external electromagnetic interference. Twisted pair cabling is a type of wiring in which two conductors of a single circuit are twisted together for the purposes of canceling out electromagnetic interference (EMI) from external sources; for instance,electromagnetic radiation from unshielded twisted pair (UTP) cables, and crosstalk between neighboring pairs. It was invented by Alexander Graham Bell. An optical fiber (or optical fibre) is a flexible, transparent fiber made of high quality extruded glass (silica) or plastic, slightly thicker than a human hair. It can function as a waveguide, or â€Å"light pipe†,[1] to transmit light between the two ends of the fiber. [2] The field of applied science and engineering concerned with the design and application of optical fibers is known as fiber optics. Optical fibers are widely used in fiber-optic communications, which permits transmission over longer distances and at higher bandwidths (data rates) than other forms of communication. Fibers are used instead of metal wires because signals travel along them with less loss and are also immune to electromagnetic interference. Fibers are also used for illumination, and are wrapped in bundles so that they may be used to carry images, thus allowing viewing in confined spaces. Specially designed fibers are used for a variety of other applications, including sensors and fiber lasers. Microwave transmission refers to the technology of transmitting information or energy by the use of radio waves whose wavelengths are conveniently measured in small numbers of centimetre; these are calledmicrowaves. This part of the radio spectrum ranges across frequencies of roughly 1. gigahertz (GHz) to 30 GHz. TMicrowaves are widely used for point-to-point communications because their small wavelength allows conveniently-sized antennas to direct them in narrow beams, which can be pointed directly at the receiving antenna. This allows nearby microwave equipment to use the same frequencies without interfering with each other, as lower frequency radio waves do. Another advantage is that the high frequency of microwaves gives the m icrowave band a very large nformation-carrying capacity; the microwave band has a bandwidth 30 times that of all the rest of the radio spectrum below it. A disadvantage is that microwaves are limited to line of sight propagation; they cannot pass around hills or mountains as lower frequency radio waves can. Microwave radio transmission is commonly used in point-to-point communication systems on the surface of the Earth, in satellite communications, and indeep space radio communications. Other parts of the microwave radio band are used for radars, radio navigation systems, sensor systems, and radio astronomy. ese correspond to wavelengths from 30 centimeters down to 1. 0 cm. Wireless network refers to any type of computer network that uses wireless (usually, but not always radio waves) for network connections. It is a method by which homes, telecommunications networks and enterprise (business) installations avoid the costly process of introducing cables into a building, or as a connection between various equipment locations. [1] Wirelesstelecommunications networks are generally implemented and administered using radio communication. This implementation takes place at the physical level (layer) of the OSI model network structure. [2] Bluetooth is a wireless technology standard for exchanging data over short distances (using short-wavelength radio transmissions in the ISM band from 2400–2480 MHz) from fixed and mobile devices, creating personal area networks (PANs) with high levels of security. Created by telecom vendor Ericssonin 1994,[2] it was originally conceived as a wireless alternative to RS-232 data cables. It can connect several devices, overcoming problems of synchronization. Wi-Fi, also spelled Wifi or WiFi, is a popular technology that allows an electronic device to exchange data or connect to the internet wirelessly using radio waves. The Wi-Fi Alliance defines Wi-Fi as any â€Å"wireless local area network (WLAN) products that are based on the Institute of Electrical and Electronics Engineers’ (IEEE)802. 11 standards†. [1] However, since most modern WLANs are based on these standards, the term â€Å"Wi-Fi† is used in general English as a synonym for â€Å"WLAN†. Only Wi-Fi products that complete Wi-Fi Allianceinteroperability certification testing successfully may use the â€Å"Wi-Fi CERTIFIED† trademark. A device that can use Wi-Fi (such as a personal computer, video-game console, smartphone, digital camera,tablet or digital audio player) can connect to a network resource such as the Internet via a wireless network access point. Such an access point (or hotspot) has a range of about 20 meters (65 feet) indoors and a greater range outdoors. Hotspot coverage can comprise an area as small as a single room with walls that block radio waves or as large as many square miles — this is achieved by using multiple overlapping access points. How to cite The Role of Youth in Realizing Dreams of Abdulkalam, Papers